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Nepal

DIGO Pokhara Hospitality Training Programme

The Pokhara region is one of Nepal’s growing tourism destinations and requires a hospitality sector capable of combining environmental and economic sustainability. Together with Swisscontact Nepal, SHL Schweizerische Hotelfachschule Luzern is establishing a two-tier training system for the region. The Sustainable Business Management & Leadership programme is designed for hotel owners and General Managers, while Green Skills in Jobs in Hospitality is aimed at operational employees in F&B, Housekeeping and Front Office. Through Train-the-Trainer programmes in Pokhara, knowledge and expertise are transferred to local trainers, ensuring that they remain embedded in the market over the long term. Remote coaching and structured quality assurance support the locally delivered training programmes throughout the project.

Facts & Figures

  • Goal

    Strengthening the hospitality sector in the Pokhara region through the development of a two-tier, sustainability-focused training system. SHL is developing bespoke programmes for both hotel owners and senior managers (Sustainable Business Management & Leadership) and operational employees in F&B, Housekeeping and Front Office (Green Skills in Jobs in Hospitality). Through Train-the-Trainer programmes, SHL also ensures that knowledge and expertise are embedded sustainably within the local market.

  • Period

    2026

  • Partner

    Swisscontact Nepal

  • SHL services
    • Development of the Sustainable Business Management & Leadership (SBML) training programme for hotel owners and senior managers, comprising three modules delivered over six training days and covering strategic sustainability, Marketing & Sales, Finance & Cost Controlling, Risk Management and Leadership
    • Development of the Green Skills in Jobs in Hospitality (GSJ) training programme for operational employees, comprising three courses covering Sustainable Food & Beverage Operations (including HACCP, Restaurant Service and Kitchen tracks), cross-departmental Green Practices, and Sustainable Guest Experience & Communication
    • Development of all teaching and learning materials, including PowerPoint presentations, participant handbooks and templates, in accordance with the SHL Quality Framework
    • Design and delivery of two five-day Train-the-Trainer programmes in Pokhara, equipping local trainers to independently deliver the SBML and GSJ courses throughout the region
    • Remote coaching and quality assurance through structured observation, evaluation and written feedback on locally delivered training programmes